Interview of Grégoire Rastoul, founder and CEO of UEX
How the idea of UEX was born?
I spent my childhood in Singapore and I’ve always wanted to come back here at one point. I studied in Europe and became an insurer. With that expertise and my years in Singapore in mind, I figured out that there was a great opportunity to make a difference in the local health insurance market. Do you know that today, more than 80% of foreigners living in Singapore have a local contract? As a consequence, the access to healthcare has become more complicated for non-Singaporeans et non-residents. Whereas, health is one of the key priorities for expats away from home.
UEX offers the expertise and the local knowledge to answer their needs. First, the need of coverage, total or partial: with the famous “top-up”. Then, the need of information: thanks to our expertise, we are able to provide information about health through articles or speeches within expat associations. The need of trust that we answer by hiring super nice advisors who also live in Singapore and understand your needs. Finally, we answer your need for simplicity by providing a paperless and kid-easy subscription process. And good news: we offer health insurance for individuals and SMEs!
How does UEX work? How is the health insurance experience different for end users?
Our mission is first to perfectly understand our customers. From this point, we help them with the right information, the right product and the right service. In order to do that, we are working a lot to know the healthcare habits of expats in Singapore. What are their needs and wishes, their preferred hospitals, their most common health conditions, their professional and personal situations, etc.
That is when our technology comes into play. By using UEX application, the customer will be able to personalize a health insurance and its price. In just a few clicks, he can find the right solution for him/her, and his/her family. He can adjust to what he/she needs – not more, not less. The price shown is not just an estimation, but the real price that he/she will pay. Transparency is finally back!
What does “UEX” mean?
We wanted to combine our two pillars: YOU, because we only exist through customer-centricity, and EXPERIENCE, as we give back and ease the freedom of decision of our customers. We’ve extended the concept: UEX-perience, UEX-plore, UEX-change… UEX-tra!
To find out more about healthcare topics in Singapore you can check our articles. To understand, how your health insurance plans cover healthcare costs, you can approach UEX‘s happiness team by email or by phone for more information and guidance – and the good news is that they are super nice!
With UEX, you can obtain a quote for a health insurance contract customized to your needs and requirements – all in less than a minute!