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Emergency at KK Hospital: Nicolas’ experience with UEX

07 Nov 2019

With kids at home, a domestic accident can happen anytime, even under the watchful eye of parents. How about when they are not under your watch? How do you react if you receive a call from school saying your kid has to be hospitalized in the event of an emergency because he broke his arm playing soccer? Who should you contact? Which hospital should you go to? UEX wrote this article to help you react in the best possible way if an unfortunate accident would happen. What’s a better example than a father who encountered such a situation? 

My five-year-old daughter felt like playing doctor So she had a great idea to put paracetamol in a glass of water. When I arrived, I saw that she had drunk from the glass that she put 4 pills in, which was the toxic limit considering her weight. “

We had the opportunity to hear the testimonial of Nicolas, a member of the UEX community! For all your questions related to children’s health in Singapore in general, you can check out our UEX Children Health Guide

“ I called the hospital, and they told me the quantity of drugs she swallowed could cause hepatic failure. It would’ve been too late once the secondary effects show up. Therefore, they told me to get her to the hospital as soon as possible. “

Nicolas went to KK Hospital to have his daughter treated. How was the service and was he satisfied with his choice? What advice would he give to parents who may encounter the same situation? UEX helped Nicolas through the claim process in order to make the difference between an emergency and an accident, which have different coverage levels.

If you are part of the UEX community and you find yourself in such a situation, here is the information needed if you’re covered by AXA : all the documents to submit  when you submit a claim as well as all the information needed on the LOG. If you’re covered by APRIL, here is all the information on the claim process as well as the documents to submit.

Discover Nicolas’ testimonial, for whom, fortunately, everything ended well!

To find out more about healthcare topics in Singapore you can check our articles. To understand how your health insurance plans cover the healthcare costs, you can approach UEX’s happiness team by email  for more information and guidance – and the good news is that they are super nice!

With UEX, you can obtain a quote for  both AXA and APRIL health insurance contract customized to your needs and requirements – all in less than a minute


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